AI automation that saves time and keeps people in charge.
We build assistants and workflows that handle repetitive work such as enquiries, drafts, data entry and follow-up, with clear limits and a person reviewing what matters.
Serving businesses across the UK, USA, UAE and Australia.
Illustration. Not client data.
Start small
One workflow that saves real time, then more.
People in the loop
Review and handover are designed in from the start.
Measured against today
Time saved and response speed compared with a baseline.
Where automation helps, and where it does not.
Automation suits work that is repetitive, rule-based and slows your team down.
Enquiry handling
Answering common questions and capturing lead details.
Data entry and admin
Moving information between forms, CRM, email and spreadsheets.
Follow-up and reminders
Consistent replies and nudges without manual chasing.
Not a fit
Sensitive decisions, complex judgement or anything where a mistake is costly and cannot be reviewed.
Find the repetitive work first.
We start with a task list, not a technology. The best first automation is small, clear and easy to measure.
- List the tasks that repeat weekly and take real time
- Choose one with clear inputs, outputs and rules
- Decide where a person must check the result
- Measure today's time and error rate as the baseline
- Automate, review results, then expand
Illustration. Not client data.
How a SightSol automation is designed.
Every workflow has a trigger, data, a decision, an action and a person where it counts.
Trigger and data
What starts the workflow and which information it can use.
You receive: a workflow specification.Decision
Rules and, where suitable, an AI model that drafts or classifies.
You receive: tested logic with clear limits.Action and review
The system acts, and a person checks what needs checking.
You receive: a working workflow with approvals.Outcome
We compare results with the baseline.
You receive: time saved and error measures.Chat assistants that know when to hand over.
A good assistant answers common questions, captures details and passes the rest to a person, with the conversation attached.
- Answers based on your own approved information
- Clear limits, so it says when it does not know
- Easy handover to a person with the full history
- Working hours and escalation rules agreed with you
Illustration. Not client data.
Workflows that connect your tools.
Much of the value is in the joins: a form that updates the CRM, sends the reply and creates the task.
- Form and enquiry capture into your CRM
- Drafted replies for review before sending
- Task creation, reminders and follow-up
- Reports assembled automatically
- Notifications to the right person at the right time
Illustration. Not client data.
Built with limits.
AI can make mistakes. We design for that.
Human review
Anything customer-facing or costly is checked before it goes out, until trust is earned.
Privacy
Sensitive data is limited, protected, and handled according to your obligations.
Testing
Workflows tested on realistic cases, including awkward ones, before use.
Logging
Every action recorded, so you can see what happened and why.
What we measure.
We agree the measures before build and compare them with the baseline.
Time saved
Hours per week returned to your team.
Response speed
How quickly enquiries get a first reply.
Accuracy
Errors caught and corrected, and how many reach customers.
Business results
Enquiries handled, bookings made or leads followed up.
Platforms and tools.
We choose tools to fit your systems, budget and data requirements.
Workflow automation tools
For connecting apps without heavy custom code.
Language model services
For drafting, summarising and classifying, used with limits.
Your CRM and email
The systems the automation reads from and writes to.
Messaging channels
Website chat and WhatsApp where suitable.
How an automation project runs.
We start with one workflow. Timelines are agreed in writing before work starts.
- DiscoveryYour tasks, tools and where time is lost.
- Choose the first workflowOne task with a clear baseline and limits.
- Design and buildWorkflow, rules, review steps and tests.
- PilotRun with people reviewing everything.
- Measure and adjustCompare with the baseline, then loosen or tighten review.
- ExpandAdd the next workflow.
What you receive
- A task list and workflow specification
- A working workflow with review steps
- Documentation and a simple guide for your team
- Logging and monitoring
- Before and after measures
- A roadmap for the next automations
Questions, answered.
Can an AI assistant answer customers on its own?
For common, low-risk questions, yes, with clear limits. For anything sensitive or costly, a person should review or take over. We design the handover from the start.
What if the assistant gets something wrong?
It can. That is why we test on realistic cases, limit what it can say, log everything and keep review steps for important actions.
Is my customers' data safe?
We limit the data used, protect what we handle, and follow your obligations. We explain how data flows before build.
How do I know it is worth it?
We measure the task before and after: time, speed and errors. If it does not help, we say so.
Which tools do you use?
We choose to fit your systems and requirements.
How much does it cost?
It depends on the workflow and integrations. After a short review we send a written scope and price.
Will it replace my staff?
The aim is to remove repetitive work so people can focus on work that needs judgement and relationships.
What do you need to get started?
A list of repetitive tasks, the tools you use, and a short call.